The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a law in Ontario with the purpose of developing, implementing and mandating accessibility standards in order to achieve accessibility for persons with disabilities, with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.


The “Accessibilities Standards for Customer Service”, under the AODA, Ontario Regulation 429/07 establishes accessibility standards specific to customer service for organizations that provide goods and services.  NCH Canada is committed to excellence in serving all customers including people with disabilities.   We will provide services in a way that respects the dignity and independence of persons with disabilities.


Please click on this link to access NCH Canada’s Accessible Customer Service Policies and Procedures.


NCH Canada is committed to treating all people in a way that allows them to maintain their dignity and independence by meeting the needs of individuals with disabilities in a timely and effective manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.


Please click on this link to access NCH Canada’s Integrated Accessibility Policy and Plan and NCH Canada’s Multi-Year Accessibility Plan for the Integrated Accessibility Standards Regulation (IASR)


NCH Canada appreciates any feedback regarding our Accessibility policies, as it may identify areas requiring adjustment and will assist us in continuous service improvement. Feedback can be accomplished through telephone, in person, in writing or by email. NCH Canada will make best efforts to provide a response in the same format in which the feedback was received.  Where possible, feedback will be addressed immediately, however some feedback may take longer to address if it requires review prior to action taken.  NCH Canada will make every attempt reasonable to rectify any complaints received regarding the delivery of its goods and services to people with disabilities.   NCH Canada will respond within 21 working days.


Feedback may be provided directly to:

Anne Ignasz, NCH Canada

247 Orenda Road, Brampton, ON  L6T 1E6

Telephone: (905) 457-5220 Ext#212